Privacy Policy
Last updated: July 03, 2026
Introduction
Trendconsultant Pty Ltd ("we", "our", or "us") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our road trip planning services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the site includes:
- Personal Data: Personally identifiable information, such as your name, email address, phone number, travel preferences, dietary requirements, and medical conditions relevant to outback travel that you voluntarily give to us when you fill out our contact forms or book a tour.
- Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
- Financial Data: If you proceed with a booking, we may collect information related to your payment method, such as credit card numbers and billing addresses, which is processed securely through our encrypted third-party payment gateways.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
- Assist you in booking and planning your road trip itinerary, including arranging 4WD vehicle hire and camping accommodations.
- Email you regarding your account, upcoming tour details, or critical safety updates regarding weather and road closures.
- Respond to your product or customer service requests and provide 24/7 roadside support coordination.
- Send you a newsletter or promotional communications regarding new Australian routes, only if you have explicitly opted in.
- Monitor and analyze trends, usage, and activities in connection with our website to improve our service offerings.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including local tour guides, national park authorities, vehicle rental agencies, and accommodation providers necessary to fulfill your road trip itinerary.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data, especially when traveling through remote areas of Australia where satellite communication may be intermittent.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Generally, we retain booking data for a period of seven years to comply with Australian tax and consumer law requirements.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have questions or comments about this Privacy Policy, or if you wish to exercise your right to access or correct your personal information, please contact us at:
Trendconsultant Pty Ltd
68 Dean St, Strathfield South NSW 2136, Australia
[email protected]